KEH Named Exclusive US Repair Partner for Zeiss Photo Gear

Zeiss has named KEH Camera its exclusive authorized repair partner for photographic equipment in the United States and Canada. This partnership means KEH will handle all repairs for Zeiss photo gear, using genuine parts and approved procedures.

For photographers, this simplifies the service process for a trusted optics brand. KEH is already a major player in the pre-owned camera market and an authorized repair center for Sony and Sigma. The company claims it is the only reseller in the industry with such manufacturer-approved repair capabilities for those brands.

Expanding Repair Expertise

KEH's chairman and CEO, Glenn Kaufman, stated the company was honored by the selection. "We are excited to extend our best-in-class standard of care to all the owners of Zeiss lenses, some of the finest optics in the industry," Kaufman said. He framed the partnership as a natural extension of KEH's mission to keep quality gear in use and out of landfills.

The new role covers repairs for both current and older Zeiss equipment, whether under warranty or not. All work will be performed with genuine Zeiss parts and following the manufacturer's official tools and procedures.

A Commitment to Specialized Care

Zeiss emphasized the need for expert servicing. Tony Wisniewski, senior manager for Zeiss Photography Americas, explained the rationale for the partnership. "Because treasured optics require specialized care, we are pleased to partner with KEH Camera who has set the bar for lens repair," Wisniewski said.

He added that Zeiss seeks partners globally who provide excellent customer support. The company expressed confidence that KEH has the necessary skills to serve owners of both new and legacy Zeiss cameras and lenses, and looks forward to a long partnership.

KEH's Industry Position

This exclusive agreement significantly expands KEH's service portfolio. The company is North America's leading specialist in pre-owned camera equipment. It has built a reputation not only for selling expertly-graded used gear at great prices but also for its repair and servicing capabilities, which support its claim of offering products that are 'better than new'. The retailer's ability to service and repair products helps it live up to this tagline.

The partnership centralizes Zeiss photo equipment servicing through a single, established provider. Photographers seeking repairs for Zeiss lenses or cameras can now find information and initiate service through the KEH website, which also details the partnership and KEH's repair facilities.

Zeiss optics are integrated into cameras like the Sony RX1R III and Sony RX10 V, and the company also manufactures some of the best Sony lenses and many of the best cine lenses. The repair partnership applies to the company's photographic products.